Privacy Matters
privacy policy
Your privacy is important to us – just as knowing how we use your information is important to you. Our Privacy Portal gives you full visibility of how we collect, use, share and protect your personal information when you use our products, services and our website.
We've broken this information down into chunks so you can find the details you need as quickly and easily as possible.
Last updated - 31st December, 2020
Who we are :
Our Privacy Policy is designed and developed to understand, uphold and protect the privacy and security of Your personal information. This Privacy Policy (Policy) explains the collection, use, protection, disclosure, sharing and transfer, if any, of “personal information” by Us Your registration or usage of Vodafone Idea Limited’s services implies your express consent and agreement to this Privacy Policy.
collection of personal information
The Information Technology Act 2000 and its subsequent amendments includes extensive definitions for Personal Information and Sensitive Personal Information. For the purposes of this Policy, Personal Information (PI) includes Personally Identifiable Information that is information relating to a natural individual or that could be used directly or indirectly in combination with other information available with Us and is capable of identifying a natural individual .
Collection of Personal Information :
a. The Information Technology Act 2000 and its subsequent amendments includes extensive definitions for Personal Information and Sensitive Personal Information. For the purposes of this Policy, Personal Information (PI) includes Personally Identifiable Information that is information relating to a natural individual or that could be used directly or indirectly in combination with other information available with Us and is capable of identifying a natural individual and Sensitive Personal Information which may reveal, or be related to or constitute financial data, health data (example Blood Group) , official identifier (example Proof of identity submitted at the time of activation of services), biometric data (of employees only) , passwords (to help you securely access your own accounts only ) , etc.
b. Personal Information does not include information that is anonymous, aggregated or is no longer identifiable to a natural person.
c. We and our authorised third parties (Our partners, vendors and affiliates) may collect PI pertaining to:
i. Your identity, demographics and any other information shared by you including but not limited to your name, address, gender, data of birth, occupation, proof of identity, proof of address documents included in the customer application form and other service request forms.
ii. Your use of Our network, products and services e.g. call data records, including phone numbers, phone location, device details (incl. device OS specific identifiers), phone usage, web usage, purchasing habits, browsing history, website, applications and offline services etc.
iii. Your browsing preferences through cookies, web beacons etc.,
iv. Your communication history with Us for customer support e.g. note , call recording, email or letter etc.
Use of Personal Information
The information that we collect from you is held and used in accordance with applicable laws and regulations in India. It may be used to verify your identity before providing services ,contact you/respond to you regarding matters relevant to the underlying services ,generate bills and statements of use, data analytics etc.
a. The information that we collect from you is held and used in accordance with applicable laws and regulations in India. It may be used to :
i. verify your identity before providing services
ii. contact you/respond to you regarding matters relevant to the underlying services
iii. generate bills and statements of use
iv. Data Analytics that help us get valuable insights to enhance customer experience as well as improve upon service delivery.
v. to keep you informed about our latest products, services and offers and that of our carefully selected third parties . However, You may refuse to receive such messages from us at any time by following these steps.
vi. to provide such additional services or products for instance, services that use geographic location to inform you about changes to the service or product via messages and alerts
vii. to administer rewards and loyalty programmes
viii. to respond to any network, services or product related queries
ix. Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution ;
x. to be included in a telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to Your preference you may have indicated to us in writing)
xi. to develop innovative and customised products and services by carrying out research and statistical analysis of customer use of our network, products and services on an anonymous or personalized basis
xii. to provide, maintain and improve our services
xiii. Settling accounts with those who provide related services to us
xiv. to action out legal, governmental or regulatory requirement
xv. to conduct personnel training, quality control, network monitoring, testing and maintenance of computer and other systems
xvi. Other usages that you may have expressly consent to
how long do we store your data?
We may retain Your information for so long as We are obligated to as per the legal, regulatory directions for the time being in force.
If there is no legal requirement, we may only store Your information for as long as we have the justified business requirement and we need it for providing services to you.
How long do we store Your data ?
a. We may retain Your information for so long as We are obligated to as per the legal, regulatory directions for the time being in force.
b. If there is no legal requirement, we may only store Your information for as long as we have the justified business requirement and we need it for providing services to you.
c. After that, We will destroy it by making it unreadable or undecipherable with appropriate regard to privacy and security.
“Privacy is of utmost importance and value to all. At Vi, we have built a culture that respects privacy and protects all customers’ data who entrust us with their data. It is our aim to communicate with you the actions taken at Vi to achieve the above and we are open to receive your feedback.
Privacy and data protection is key in the design, development and delivery of all our products & services. Vi is recognized by Data Security Council of India as a trusted guardian of your information that you share with us and is known for its fair and responsible approach in protecting it. We are committed to protecting your privacy and managing your data in a
Mathan Kasilingam
Chief Technology Security Officer
warning and fraudulent
do not respond to fraudulent SMSs or lottery prizes or calls from unknown international numbers
check only genuine sources of information on COVID-19 to keep yourself and your loved ones safe. avoid forwarding non-verified information on social media to avoid spreading panic
about business opportunities
about employment opportunities with Vi™
about a lottery you have won
asking for a commission to obtain a huge sum of money or premium numbers or connections
missed calls from unknown international numbers
asking for your name, address, bank account number, etc. as a proof to claim a prize
asking you to call back on international numbers to check quality of service / network
about fake advertisements asking to open unknown links
please do not call any unidentified international number as it may result in higher call charges. Vi™ does not directly or indirectly subscribe to any of the above activities and does not actively or otherwise encourage them.
Security Awareness
Parental control
safe internet use for your children
The technology timeline for kids and teens is far from straightforward. Not every kid/teenager uses the same technology. Factors such as the child’s maturity level; parents’ view; and access to devices at home, school and friend’s houses come into play. With this in mind, we are sharing an ‘essentials’ checklist for parents of children of any age, which highlights the actions you should take for your whole family.
These are by no means definitive lists (the tech world moves far too quickly to be able to promise that!) but they are a good starting point. We hope you find them useful. For more details, visit www.vodafone.com/content/digital-parenting.html
quick ‘Essentials’ checklist
- THINK about how you guide your family in the real world and do the same in the digital world. Don’t be afraid to set boundaries and rules for your child from a young age.
- MAKE the most of tools like Parental Controls on computers, mobiles and games consoles; privacy features on social networking sites; and safety options on Google and other search engines.
- HAVE a go at some of the technology your son or daughter enjoys. Play on them together or ask them to help set you up on Facebook if you’re not already a member.
- TRY not to use technology as a babysitter too often. We all do it sometimes but it’s important to know what your child is doing.
- MAKE digital issues part of everyday conversation. Show your child that you understand how important technology is to them and talk about all its amazing benefits, but don’t shy away from difficult subjects like responsible online behaviour, bullying and pornography.
- SET specific internet guidelines for your children to live by and consistently enforce consequences if they are not being followed. Manage your children’s time on the internet.
- UNDERSTAND Internet Privacy Policies as they apply to your child. Parents should be aware of these for protecting their children’s privacy on the web. Find out more here: http://www.ftc.gov/privacy/privacyinitiatives/childrens.html
parental control tools
other free software that can be accessed:
Free, enterprise-class security software designed for home computers
a simple, web-based dashboard that gives info at a glance. Whether kids use family computer, personal laptop, tablet, or mobile phone.
tips for safe internet use for children and young adults
- Create strong passwords for different websites using a good mix of alphabets, numbers and special characters and make sure that you do not disclose your passwords to anyone (except your parents)
- Don’t reveal personal information like name, address, date of birth, school details, passport number, credit card numbers, telephone numbers or family members’ names, or location details/whereabouts on social websites (especially when you are alone at home).
- Don’t befriend strangers. Ensure that your group involves only people known to you in person (such as friends and family). If someone approaches you, ensure that you are escorted with a responsible elder/parent and meet only in public places where many people are around.
- Restrict the viewership of your social account/site to only those who are well known to you. Always use security and privacy settings of websites to access and manage your profile information from time to time.
- If anyone bothers you or is unfriendly, use ‘block’ or ‘unfriend’ tools available on social sites. Should you receive any strange/unfriendly/abusive request or communication, immediately bring it to the notice of parents/elders in the family.
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Be aware of certain activities that are treated as cybercrimes by law:
- cyber stalking – where someone is repeatedly and persistently followed and pursued online by email or other electronic means.
- cyber bullying - where someone harasses, embarrasses, taunts, insults or uses threatening behaviour by using internet, email or other electronic means.
- child pornography – where someone captures/displays/sends images or videos of child/children (below 18 years) in an obscene or indecent (i.e. sexually explicit) manner.
- pornography – where someone captures/displays/sends images or videos of the private body parts of any person without his/her consent.
- hacking – where someone accesses or uses the computer/laptop/mobile or email or social sites’ accounts of another person without authorization/consent of that person (such as Gmail, Facebook, Twitter and other such social networking sites). This includes destroying or deleting or altering any information residing on such devices/websites.
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PLEASE READ THIS PRIVACY POLICY CAREFULLY. “YOU” AND “YOUR” SHALL REFER TO THE CUSTOMER OR SUBSCRIBER OR USER OF VODAFONE IDEA LIMITED’s PRODUCTS AND SERVICES, WEBSITE [www.myvi.in, www.vodafoneidea.com] OR APPLICATIONS (hereinafter ‘services’). “WE,” “OUR” OR “US” SHALL REFER TO VODAFONE IDEA LIMITED (hereinafter ‘VIL’), PROVIDING OR OFFERING SERVICES TO YOU.
Our Privacy Policy is designed and developed to understand, uphold and protect the privacy and security of Your personal information.
This Privacy Policy (Policy) explains the collection, use, protection, disclosure, sharing and transfer, if any, of “personal information” by Us Your registration or usage of VIL’s services implies your express consent and agreement to this Privacy Policy
We reserve our right to amend this Privacy Policy from time to time based on changes in business, legal, regulatory requirements & applicable laws. You are encouraged to periodically visit this page to review the Policy.
This Privacy Policy is provided for Your information and is not intended to limit or exclude Your rights under laws and regulations applicable in India.